PROFILE
An enthusiastic professional with over 15 years of strategic leadership and Cloud expertise, thriving in diverse landscapes spanning global enterprises to agile startups. My background blends business and technical acumen with creativity, enabling me to envision and deliver high-impact solutions that nurture mutual success. From initial ideation and UX design to development, sales, implementation, and customer support, I approach each role as an opportunity to drive excellence for the business, customers, team, and myself. My dedication to continuous learning amplifies the value I contribute at every step.
professional eXPERIENCE
Airbus Americas | 2023 – PRESENT
SENIOR HRIS ARCHITECT
Senior Architect of NA Digital & Transformation Team Leading Critical HRIS Projects. Responsible for leading major HR system process and design projects, systems configuration including Workday and ServiceNow.
Leading Phase 2 of US Workday implementation for Payroll, Time Tracking, Absence and Benefits with Dec 2024 expected go-live
Collaboration with Global stakeholders, senior executive team members, legal and functional SME's, assisting in research, analysis and coordination of decision making. Supporting end-to-end process from scoping, resourcing, defining timelines and dependencies, documentation, defining and harmonizing requirements across all US-based entities, developing effective change management plan and communications,co-leading testing and planning deployment activities.
Managing US prioritization and implementation of enhancements/updates for Workday Core HCM, Recruiting and Compensation
Supporting ServiceNow updates and maintenance
Oracle | 2007 – 2023
MASTER PRINCIPAL SOLUTION ENGINEER
PaaS Creative & Architecture Lead and Technical Lead for SE Enablement team
Led groundbreaking HCM Cloud & PaaS initiative, architecting industry-specific GTM & SE Enablement strategies, slashing demo prep time by 2-3+ hours.
Pioneered API Utility development, showcasing API capabilities to diverse audiences, driving $100M+ opportunities within 6 months, surpassing Postman as the primary demo tool.
Partnered seamlessly with Sales Engineering teams to conceive and build cutting-edge demo tools using platform solutions, including APEX, Integration Cloud, and APIs. Automating the creation of time-sensitive, transactional data, that streamlined the preparation of over 5,000 demos, resulting in 12,000+ hours of saved demo preparation time to date.
Instrumental in closing > $70M in HCM & PaaS deals per fiscal; mentored 2 colleagues on revenue generation strategies.
Acted as the pivotal link between the product team, sales, and valued customers, proficiently deciphered customer requirements attentively listened to their concerns, and orchestrated collaborative efforts to resolve these issues swiftly and effectively, fostering harmonious relationships and elevating customer satisfaction.
Expertly communicated intricate technological concepts to diverse, non-technical audiences, demonstrating a proven ability to translate complex information into clear and accessible formats, both in writing and through engaging verbal presentations. Recruiting, Learning, Talent, HR HelpDesk, Compensation), Digital Assistant, API’s and Platform (PaaS)
MANAGER/SENIOR PRINCIPAL SOLUTION ENGINEER
Managed Sales Enablement team supporting HCM, Financials, BI & Platform (PaaS)
Orchestrated and directed a high-performing Sales Enablement team, catering to HCM, Financials, Business Intelligence, and Platform (PaaS) domains.
Drove HCM Cloud & Platform (PaaS) Sales Enablement strategies, cultivating an environment of inspiration, education, and recognition, resulting in sustained success as a trusted partner to NAA Sales business. Achieved zero team turnover and garnered over 95% 4+ star feedback ratings from field SEs and SE management.
Instituted a transformative cross-training and mentorship initiative, bolstering team utilization by 20% and elevating team member engagement and purpose.
Collaboratively established a comprehensive sales content and video repository, facilitating knowledge sharing with over 1000 views within the first 6 months of launch, consistently expanding contributions and usage.
Strategically engaged with customers to drive increased product engagement and utilization, significantly enhancing their overall experience, proactively addressing concerns, and providing expert guidance on best practices for product utilization, resulting in the development of enduring and mutually beneficial customer relationships.
Responded to over 85% of customer demo support requests while concurrently spearheading strategic build projects focused on crafting more efficient and scalable solutions for the SE community.
Agistics (acquired by brightfin) | 2005 – 2007
FOUNDING MEMBER/PRODUCT MANAGER/UX LEAD
As the fifth member of the SaaS workforce logistics startup, orchestrated the entire spectrum of company and product development, from funding endeavors to product strategy, development, deployment, demos, and support.
Independently crafted and sustained impactful demo environments and presentations pivotal for VC funding and early customer engagement. These endeavors catalyzed the successful completion of two funding rounds, showcasing my adeptness in showcasing value to secure investment.
Spearheaded the entire lifecycle of User Interface Design, driving it from inception through continuous enhancement. Guided by user groups and comprehensive UX testing, I honed product UX and design, cementing my commitment to creating customer-centered solutions.
Led all aspects of product management, from conceiving strategic direction and defining roadmaps to gathering and refining requirements. I orchestrated focus groups, meticulously prioritized features, devised wireframes, and efficiently delivered a user-tested MVP to initial beta customers within a swift six-month period
PeopleSoft, Inc. | 2002 – 2005
HCM CUSTOMER SUPPORT MANAGER
Led global HCM support team who consistently surpassed SLA targets by working closely with product teams to resolve customer issues quickly and with high satisfaction levels while recruiting and developing the team.
Leveraged deep technical and functional expertise in PeopleSoft's HCM applications, focusing on Global Human Resources, Compensation, Workflow, Approvals, and Security to provide critical support to the global field sales organization.
Spearheaded and directed a global HCM customer support team that consistently surpassed Service Level Agreement (SLA) targets, resulting in rapid issue resolution and exceedingly high customer satisfaction levels.
Successfully reduced new team member "ramp-up" time by up to 50% through the implementation of an innovative onboarding process
Ventaso | 2000-2002
SENIOR WEB DEVELOPER/PRODUCT MANAGER/UX LEAD
Responsible for multiple roles as a key leader of development team for this SaaS CRM startup
Drove innovation as a front-end web developer, architecting a module that dynamically generated on-the-fly marketing collateral, revolutionizing marketing efforts and enhancing client engagement.
Championed user-centric design practices from the product's inception through its continuous research and development phases. This encompassed orchestrating user groups, conducting rigorous UX testing, in-depth research, and iterative product refinement, culminating in the delivery of an exceptional product UX and design.
Led a transformative Performance Analysis and Improvement initiative that yielded remarkable results by reducing page load "wait times" by over 30%, enhancing the platform's responsiveness and user satisfaction.
Spearheaded database migration initiative converting from SQL Server to Oracle on time and with no customer downtime.
EARLY CAREER SNAPSHOT
HCM CUSTOMER SUPPORT MANAGER, PeopleSoft, Inc., Pleasanton, CA
Pioneered "live demonstrations" for the Sales Incentive Compensation application, a groundbreaking achievement that empowered the sales team to present actual software to clients for the first time.
Amplified product awareness and generated valuable sales leads through the development and delivery of targeted training sessions to Global Field Sales, equipping them with the knowledge and tools to effectively communicate product value.
HUMAN RESOURCES DEVELOPMENT MANAGER, PeopleSoft, Inc., Pleasanton, CA
Orchestrated and Oversaw HR Development Team, Steering a Comprehensive HCM Development Portfolio.
HUMAN RESOURCES DEVELOPER/DESIGN ANALYST, PeopleSoft, Inc., Pleasanton, CA
Delivered a Precision Redesign of Compensation Modules, Elevating Quality Standards.
MANAGEMENT CONSULTANT, Andersen Consulting - Healthcare & Telecom Practices, San Francisco, CA & Melbourne, AUS
Spearheaded end-to-end analysis, selection, and implementation projects for Electronic Medical Records (EMRs) at Kaiser Permanente and Sutter Health, revolutionizing healthcare data management and accessibility.
Architected, constructed, implemented, and provided unwavering support for the groundbreaking billing system at Australia's largest telecommunications company, driving operational excellence and revenue optimization on a national scale.
A little more about me
EDUCATION
Bachelor of Arts, Business Economics with emphasis in Accounting
UC Santa Barbara
PROFESSIONAL SKILLS
People Leadership
Product Management
Product Strategy
Sales Enablement
UX/UI Research & Design
Customer Success
Project Management
Cross-team collaboration
Coach/Mentor/Trainer
TECHNICAL & PRODUCT SKILLS
JavaScript
SQL & PL/SQL
REST/SOAP
HTML5
CSS
GIT
Gimp
Figma
JIRA
Oracle
Workday
ServiceNow
PeopleSoft
Microsoft Office
Google Workspace
INTERESTS
Yoga
Meditation & Wellness
Golf
Reading
Web/App Design
Hockey & Softball Proud Parent Supporter
